Research/remediation Analyst 1

Company: Wells Fargo ( Learn More )

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General Information
US-IA-WEST DES MOINES
N/A
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Full-Time
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Job Description Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision --and design every product and service-- with our customers in mind. If it's not good for our customers, then it's not good for Wells Fargo.It starts with you. We must attract, develop, retain and motivate the most talented people --those who care and who work together as partners across business units and functions. We believe everyone on our team is important and deserves respect for who they are and how they contribute to our success.The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)Our Performing Servicing Team: Focuses on the customer and strives for operational excellence in servicing mortgage loans and home equity products for our customers.As a Research / Remediation Analyst working in the Office of Executive Complaints, you will be responsible for the research and resolution of escalated complaints. The complaints may come from a variety of sources including customers, WF management, Regulatory Agencies and senior business leaders. You would be responsible for researching account files or applications and identifying any potential compliance and/or regulatory issues that could cause a legal, financial or reputational risk to Wells Fargo. Once you have completed your research, you would work independently or with management, to determine the appropriate resolution and communicate that resolution to the customer, verbally and/or by correspondence. You would be expected to provide feedback to team members and departments where potential process gaps may exist. You will ensure appropriate research and resolution documentation is retained. You may act as an intermediary between the customer and WF, or between various departments as you work to resolve customer complaints.Other duties may include:•Project work.•Coaching and mentoring other team members.•Generating reports for management review.•This is a fast-paced environment where quality is of utmost importance.•Must have the ability to clearly communicate overall process or transaction quality, and provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.•Analyze risks and offsets.•Act as a mentor to other team members and assist with development.•Identify opportunities for process improvement.•Perform root cause analysis.•Provide feedback to team members.•Must possess firm knowledge of legal & regulatory requirements.Strength through Diversity- We believe our greatest asset is our diverse and talented workforce. By appreciating differences among people and promoting diversity as one of our core values, we support a work environment built on equal opportunity and respect for every individual regardless of race, gender, or sexual orientation. When people are respected and appreciated in a genuine manner, they share their talents more openly and grow into their roles more naturally.
Job Requirements* Basic Qualifications:
4+ years experience with customer contact in financial services environment or 3+ years experience in one or more of the following: operations, underwriting, or quality assurance.
* Minimum Qualifications:
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