Team Manager CS Call Center

Company: First Data ( Learn More )

General Information

Location:	US-MD-Hagerstown
Base Pay:	N/A
Req'd Education:	High School
Employee Type:	Full-Time
Req'd Experience:	At least 3 year(s)
Req'd Travel:	Not Specified
Manages Others:	False
Relocation Covered:	False

Job Description The Customer Service Team Manager will assist in managing day to day operations of a large inbound Customer Contact Center for the Petroleum teams. Interface with varying levels of management, customers and staff. Support of 15-25 Contact Center staff, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity. Identify problems or issues in processes an implement solutions bringing bottom line results. Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Work in a team environment.College degree or equivalent experience recommended. Proven supervisory and/or management experience is required, preferably in telecommunications/call center operations field.

Job Requirements

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