Major Responsibilities:The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts. The list of responsibilities include, but are not limited to:•General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management•Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities•Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels •Demonstrates commitment to customer service•As part of duties, individual will have access to and use of car for transportation around plant location.
United States Steel Corporation is an Equal Opportunity Employer.
Minimum Requirements (Requirements that are essential for performing the job): •Excellent technical support skills including hands-on experience managing PCs, Laptops, Printers, Multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software•Basic IP networking skills including cabling support, simple troubleshooting and user device configuration•Basic IT Project Management experience including demonstrated success managing small to mid-size projects in an Enterprise environment•Server support, storage management, Active Directory or other related technology skills are a plus•Be able to lift 50lbs and possess physical fitness necessary to work in a heavy-industry environment•Candidate must successfully pass pre-employment checks which include a driving history report •24/7 off-hours support including weekends and evenings as required Education:•Bachelors Degree or equivalent experience
Critical Competencies for Success:•Ability to work Safely and independently in a plant environment•Possesses strong oral and written communications skills; able to articulate ideas and listen effectively•Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities•Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels •Demonstrated commitment to customer service•The prospective applicant must have an excellent work ethic and be willing to extend the extra effort required to meet critical completion time lines in support of plant needs•Project management experience is a plus•1-2 years experience supporting an enterprise IT environment in a Mining Operation.
