For more than 125 years, Norton Healthcare’s faith heritage has guided its mission to provide quality health care to all those it serves. Today, Norton Healthcare is a leading health care system based in Louisville, Ky. It is the area’s third largest private employer, providing care at nearly 140 locations throughout Greater Louisville and Southern Indiana. The Louisville-based not-for-profit system includes five Louisville hospitals with more than 1,800 licensed beds; five outpatient centers; 12 Norton Immediate Care Centers; 12,000 employees; more than 600 employed medical providers; and in excess of 2,000 total physicians on its medical staff. Norton Healthcare was the 2011 recipient of the prestigious National Quality Forum National Quality Healthcare Award, along with the 2011 Kentucky Hospital Association Quality Award. The organization has consistently been recognized as one of the best places to work in Metro Louisville, the state of Kentucky and nationally. Norton Healthcare and Humana are one of only four national pilot sites, and the only one in Kentucky, to study the Accountable Care Organization (ACO) model through the prestigious Brookings – Dartmouth ACO Pilot Project. More information about Norton Healthcare is available at NortonHealthcare.com.
Five years progressive leadership experience in a healthcare setting to include experience in leading teams that impact customer service
Computer, Copier, Fax, Telephone, Blackberry, and Microsoft Office Suite
Formal Performance Improvement Training, LEAN Training
Experience in customer service program development and training; experience with data analysis and decision-making skills based on interpretation of data; assisting leadership with utilization of data and other control measures to ensure that service excellence gains are sustained; understanding of value-based purchasing and impact that service excellence and related results/ metrics drive reimbursement
Norton Healthcare is an EEO/AA employer