Residential Appliance Repair Technician (Middleburg Hts,OH)

Company: Sears Roebuck and Co. ( Learn More )

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General Information
US-OH-Middleburg Heights
N/A
High School
Full-Time
None
Negligible
False
False
Job Description A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including washers, dryers, dishwashers, stoves, ovens and garbage disposals while providing superior service in customer’s homes.A&E technicians are the best equipped in the industry---you will be provided a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.
Job RequirementsTo provide the proper customer focus, the In-Home Service Technician must:•Work as a dedicated team member to ensure fast, flexible and expert service to every customer•Demonstrate a sense of urgency to meet customer time commitments•Successfully complete all Technician I training elements within required timeframes•Meet key performance metrics and/or productivity goals as defined by the business•Provide knowledgeable and courteous repair service•Continuously look for methods to improve business performance and enhance the customer experience•Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer•Provide direction to a Technical Helper, as applicable•Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location.•Mentor other technicians, as applicable•Maintain truck stock inventory within the prescribed company guidelines and standards•Follow the truck maintenance schedule and keep a clean, organized truck•Adhere to all company policies and procedures•Perform miscellaneous duties as assigned
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