The centralized Help Desk that supports the 280,000 end users, and 300,000 devices is in need of a professional that is fluent in French. This is an opportunity supporting non domestic end users. This would include all end users who sit in Europe, Canada, and Asia who speak French and are in need of assistance in returning to work as soon as possible. It is important to note that the four agents that are needed for this role are going going to be receiving 15-20 calls per day. They will be using a ticketing tool, which a part of Remedy. This is where they will be responsible for entering in all the information. The agents will be acting as Tier I, tending to simple help desk tasks such as front line hardware/software troubleshooting, desktop/laptop, computer slowness, application support (errors with software updates), simple active directory issues, assisting with VDI's, and troubleshooting printers that a synced up to the network.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.