FT Sales Associate Eden Prairie, MN

Company: Sears Roebuck and Co. ( Learn More )

General Information

Location:	US-MN-Eden Prairie
Base Pay:	N/A
Req'd Education:	High School
Employee Type:	Full-Time
Req'd Experience:	None
Req'd Travel:	Negligible
Manages Others:	False
Relocation Covered:	False

Job Description The Sales Associate provides positive frontline contact with the customer, determines and meets customer needs, provides customer assistance and support, and ensures that customer's Parts/Carry-in shopping experience is positive. The position requires technical knowledge in terms of product, repairs, high-use parts application, as well as excellent communication skills to translate customer needs into Parts/Carry-in solutions. This position also requires the ability to exercise the appropriate level of persuasiveness needed to close the sale.

Job Requirements• Provide knowledgeable and courteous customer service • Attain personal sales goals through adherence to the customer enthusiasm selling process • Maximize selling potential of every transaction (add-on sales, accessories, and parts needed to complete the repair) • Professionally supports company profitability in selling Carry-in repair via the Carry-in process (pre-approval forms, customer tech. check sheets) • Knowledge of LCD & plasma products, surround sound systems, and digital cameras. Advanced knowledge of new technology needed to sell successfully • Knowledge of Brand Central, Home Improvement and Lawn & Garden, including sales skills and parts knowledge • Adhere to all company policies and procedures • Adhere to ISO standards and policies • Demonstrate an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support and Close) • Demonstrate empowerment to ensure total customer satisfaction • Active owner of salesfloor merchandise presentation • Perform multiple duties, including but not limited to: cleaning, stocking, signing, shipping & receiving, and parts inventory control • Promote P.A. sales and the achievement of the P.A. sales standard • Maximize revenue opportunities • Perform miscellaneous duties as assigned Experience/Education Requirements High school diploma or general education degree (GED) preferred • Must be at least 18 years of age • Sales experience preferred • Customer service experience preferred • Industry parts sales preferred • Some technical school preferred • Experience and aptitude with computers and databases • Experience with point-of-sale systems • Knowledge of internet-based applications • Must be able to pass the pre-employment drug screen and criminal background check • Must be willing to submit to random drug testing, per company policy

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