Maui Airport (Alamo/National) - FT LEAD Customer Service Agent

Company: National Car Rental / Alamo Rent A Car ( Learn More )

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General Information
US-HI-Kahului
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Alamo/National car companies are looking for a Full time LEAD Customer Service Agent position at the Maui OGG Airport location !!!

This position will provide top superior, friendly, and efficient customer service at time of rental and return using the company approved service techniques for both brands. Fill a leadership role in facilitating the rental/return process, including verification and documentation of all necesary drvier information to provide for an efficient and timely rental and return experience. Handles and resolves customer questions, comments and complaints pleasantly by providing superior customer service while working face-to-face with customers. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

  • Greets and answers customer questions and provides assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Ascertains customer satisfaction by gathering information and watching for body language, verbal and non-verbal actions by customer. Works immediately to completely satisfy customers.
  • Identifies and attends to the customer by name, verifies rental agreement and reservation.
  • Give out business and/or customer comment cards to ensure customer loyalty and location's pledge to customer service.
  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
  • Assists with vehicle checks, when time permits.
  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
  • Provides all customers with undivided attention while assisting them.
  • Prepares any and all rental and return documents accurately and completely.
  • Offers all customers assistance with directions, maps, local area information and appropriate return service information.
  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensures that the return date and time on the rental agreement is accurate.
  • Reviews all charges at the time of vehicle return to ensure customer's complete satisfaction.
  • Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
  • Ensures a smooth and effective return service, and maintains work area in a safe and clean condition.
  • Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
  • When assigned, answers the telephone in a friendly, helpful and prompt manner.
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

  • Must have a High School Diploma or G.E.D. required.
  • Minimum of 1 year experience handling customer service responsibilities.
  • Leadership role experience preferred
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be able to understand, read, write, and speak English.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work a flexible schedule - opening shifts and closing shifts; including weekends and holidays.

    • Job Requirements 
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