Limited Term - Agent Support Unit Specialist

Company: Humana

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General Information
US-KY-Louisville, KY
N/A
High School
Seasonal/Temp
Not Specified
Not Specified
False
False
Job Description

We’re looking for associates for our Louisville, KY (Blankenbaker location) who are dedicated to service and believe in following the Golden Rule of treating others the way you want to be treated. Humana was founded on this premise, and this value is reflected in our expectations for providing perfect service to our consumers, providers, employers, agents and others we work with. At Humana, Perfect Service® means getting the basics done right, delivering value and quality, and providing everyone with personalized attention and guidance. We want to engage with our members through every step of their journey to lifelong well-being. This includes meaningful direct consumer interaction and developing positive relationships with healthcare providers. Humana associates provide Perfect Service every day to our members, employers, providers, and colleagues. We’re looking for people who improve their own well-being by looking out for the best interests of others.

Assignment Capsule

Be a part of the Service Operations world -- resolve agent issues with Perfect Service.

 

Humana is seeking an Agent Support Unit Specialist who will address and resolve routine and non-routine agent and partner concerns directly, reporting your findings to the appropriate business and functional areas to drive process enhancements.

  • Answer inquiries on steps to become contracted with Humana and the certification process.
  • Resolve agent’s concerns related to enrollment and marketing materials.
  • Respond to barriers to perfect service in a consistent fashion, adhering to all regulatory requirements and internal processing timelines and guidelines


    • Key Competencies

  • Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
  • Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.
  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
    • Job Requirements

    Role Essentials

    • High School Diploma
    • Comprehensive knowledge of customer service standards
    • Knowledge with Microsoft Word and Excel
    • Ability to multi-task using several systems at once
    • Must be able to work any 8 hour schedule between 8 AM – 9 PM Monday – Friday and flexibility to work overtime, including some Saturdays.


    Role Desirables

    • Associate’s or Bachelor’s Degree
    • CI (Customer Interface) experience

    Reporting Relationships

    • You will report to a frontline leader or a department manager. This area is under the leadership of the SVP & Chief Operating Officer.


    Additional Information

    At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

     

    After applying, we encourage you to join our Talent Network as well, so you can stay informed and up to date on what’s happening around our organization in the changing world of healthcare.

    Apply Now